In short
PrimaFahrten takes travellers in a wheelchair or needing help with walking to BER and from BER to their home or hotel. For an arrival, give us the ETA and flight number and we agree the meeting point at the right gate with you. We drive Mercedes Sprinters with a lift and help from door to door, also with luggage. We are reachable around the clock.
Prepare an airport transfer
Before departure
Plan the transfer details
Share the airport, timing, luggage and mobility information in advance.
PrimaFahrten is reachable around the clock, including weekends and public holidays. New enquiries are normally answered within one hour, although enquiries received on weekends or public holidays can take longer to process.
Flight, pickup and luggage details
Provide the airport or terminal, pickup address, flight time, preferred pickup time and the amount of luggage. For a BER arrival, include the ETA and flight number; the driver meets you at the appropriate gate at the agreed time.
Accompanying people can travel at no additional cost, as long as seats are available in the vehicle. The high-roof Mercedes Sprinter vehicles provide generous luggage space; include the number of people, baggage and mobility aids in the request.
Short agreed waiting periods can be included in planning. Additional airport waiting time may be charged depending on the situation, so we discuss an uncertain arrival or return window in advance. If you're arriving by train instead, see accessible station transfers in Berlin for the same kind of pickup arranged at a station.
Mobility requirements
Describe any wheelchair or walking aid, whether a transfer must be discussed, and the access conditions at the pickup point. PrimaFahrten uses Mercedes Sprinter vehicles with lifting platforms and can provide door-to-door assistance with walking, wheelchair pushing, stairs or medical equipment. The complete details are reviewed for the individual arrangement.
Help at BER airport
The airport has a free Mobility Service for travellers with reduced mobility. Tell your airline or tour operator about your need for assistance when you book, at the latest 48 hours before travel. A later registration can mean longer waits. The Mobility Service can be reached on +49 30 6091 72744. There are call points in front of each terminal that you can use to contact it.
By train to BER
The airport station is in Terminal 1 on level U2. Lifts lead from the platform to the arrivals level (E0) and the departures level (E1). You must order help on the train and at the station from Deutsche Bahn. The Deutsche Bahn mobility service can be reached on 030 65212888 (Monday to Friday 6:00 to 22:00, Saturday, Sunday and public holidays 8:00 to 20:00). According to the railway, you should register by 20:00 on the day before travel.
Pick-up and drop-off
Terminal 2 has no drop-off area of its own and is close to Terminal 1. The departures level of Terminal 1 is E1 and the arrivals level is E0. According to the airport, you can stop for 10 minutes free of charge on the drop-off areas. Where we meet you at BER, we discuss with you beforehand.
Sources (German): BER: accessible travel, BER: Mobility Service, BER: pick-up and drop-off, BER: public transport, Deutsche Bahn: barrier-free travel. As of 22 October 2026. The airport may change its rules.
