In short
PrimaFahrten drives seniors in Berlin to the doctor, therapy, visits and events, also with a rollator or wheelchair. We help from door to door and discuss the pick-up point and the return ride beforehand. We are reachable around the clock.
At a glance
Prepare the pick-up
State the address, entrance and preferred time.
State your aids
Tell us about a rollator, wheelchair or other requirements.
Agree the return ride
Include waiting time or the return ride in your request.
What the senior transport service is used for
The service can be requested for medical appointments, therapy, visits, shopping, the ride after hospital discharge and other scheduled journeys, including single trips without a fixed occasion, for example to family or events. We look at the whole chain: from the home address and the way to the vehicle to arrival at the agreed destination.
Before the pick-up
Tell us in the request whether the person reaches the vehicle independently, uses a walking aid or a wheelchair, and whether there are stairs or a lift at the building. Give a clear pick-up point (exact address, entrance) and a phone number for practical questions.
Pick-up
Describe the meeting point and mobility aids clearly
An exact address, the building entrance, the aids used and any accompanying persons belong in the request.
Boarding, stairs and help at the door
We help with getting in and out and with walking, and we carry walking aids such as a rollator or a walking stick. Passengers who use a wheelchair travel on the lift, without having to transfer; the wheelchair transport in Berlin page explains the details.
We also carry luggage and medical aids. If there are stairs between the home and the vehicle, the stair-chair service can be requested; feasibility is checked each time. Friendliness, patience and a calm boarding are part of a good senior ride for us. We do not provide medical care during the journey.
Accompanying persons and return ride
If a relative or another person should travel along, include this in the request. For a return journey, give the known pick-up time at the destination. If the length of an appointment is not yet certain, describe this in the message field so the arrangement can be clarified individually.
When relatives arrange the ride
You do not have to travel along: relatives or other trusted persons can request the ride for an older person. What matters are complete contact details, details about the passenger and all known mobility requirements. If the person lives in a care home, see rides for care-home residents in Berlin for how pickup is arranged with staff.
Recurring rides
Recurring rides can be requested for medical appointments, therapy, daily structure such as a day support centre or other regular destinations. Note the weekdays, period, outward and return journey and the requirements that stay the same; for a series of appointments, email is particularly practical.
Medically required journeys can be planned as medical rides in Berlin. The difference between a medical ride, patient transport and an ambulance, and the requirements for a care level or disability marker, are explained in the guides Medical ride, patient transport or ambulance? and care level, disability markers and medical rides.
Recurring journeys
Request regular rides clearly
Weekdays, times, return ride and changes can be stated as one coherent schedule.
Who pays for the ride?
That depends on the occasion. Private rides are paid for by you; we confirm the individual total price before booking. For medical and therapy rides the health insurer may pay if a prescription exists and the conditions are met.
Accredited services can be reimbursed from the care insurance relief allowance; whether a ride service is included, please clarify beforehand with the care insurer (see care relief allowance and rides). An overview is on Who pays for the ride?.
Senior transport in all Berlin districts
PrimaFahrten accepts ride requests from all twelve Berlin districts. Besides the district, the exact addresses and building conditions at start and destination are what matter for planning.
Frequently asked questions
Can a walking aid be taken along?
Please name the mobility aid you use in the request. The arrangement is agreed for the specific ride.
Can a relative organise the ride?
Yes. The person booking should send complete contact details, passenger details and all known mobility requirements.
Is medical care provided during the ride?
No, we do not provide medical care during the journey. An accompanying person from your circle can travel along if you state this in the request.
Are single leisure rides possible?
Yes, single private journeys can be requested. Route, timing and requirements are checked individually. For flexible, hourly private hire without fixed mobility requirements, see our rental rides page.
Get to know PrimaFahrten
If a situation does not fit the standard pattern, we try to find a practical solution. More about the team and how the service came about is on About PrimaFahrten.
