These Terms and Conditions are provided in English for convenience. In the event of any discrepancy or conflict, the German version shall prevail.
These General Terms and Conditions (the “Terms”) apply to the services offered by PrimaFahrten.
§1 Scope
These Terms apply to all passenger-transport services provided by PrimaFahrten GmbH. By booking a service, the customer accepts them. The current version is available on our website and can be provided in paper form on request. Deviating terms apply only if PrimaFahrten GmbH has accepted them.
§2 Formation of contract
Offers from PrimaFahrten GmbH are subject to confirmation unless an offer expressly states a binding period. A contract is formed when an order made in writing or electronically is confirmed in writing by PrimaFahrten GmbH. The customer is responsible for the accuracy of the details supplied, including addresses and flight arrival or departure times.
For a booking, we need in particular: the passenger’s first and last name; the requested departure or arrival time and date; the exact pickup and destination addresses; notes needed to find either address; any assistance or stair-chair requirement; and the number of accompanying passengers. Bookings can be made by telephone, web form, email, WhatsApp or letter.
If our confirmation differs from the customer’s order, it constitutes a new offer which the customer may accept within 10 days. The relevant time is when the confirmation is received by PrimaFahrten GmbH.
§3 Service
Once a contract is formed, PrimaFahrten GmbH undertakes to provide the agreed transport service. Subcontractors may be used. There is no entitlement to a particular vehicle.
For airport transfers, one pickup is included unless further pickups have been confirmed in writing; additional pickups are charged separately. The agreed price includes one item of luggage up to 20 kg and one item of hand luggage per person. Additional luggage must be registered in advance and may incur a surcharge. Transport is guaranteed only once confirmed. Our driving staff exercise house rules and may refuse an item or assistance animal at their discretion.
Accompanying passengers must be registered when booking. For children, the required safety systems are available if their height and weight are supplied; legal representatives or accompanying passengers remain responsible for securing the child seat and child. Animals are not permitted without prior registration except in the permitted cases; assistance animals are allowed subject to the driving staff’s house rules.
Unless agreed at contract formation, PrimaFahrten GmbH sets the pickup time up to three days before the service begins. We are not liable for delays caused by customer-requested departure times, customer-caused delayed departure, incorrect booking information, traffic congestion, severe weather, strikes or force majeure, except where caused by PrimaFahrten GmbH’s intent or gross negligence.
§4 Prices and payment
The price and payment method agreed when the contract is formed apply. Private rides are generally payable before departure. The exact arrangement may be agreed individually; invoice or bank transfer is preferred where appropriate, while cash may be possible in individual cases.
Additional costs resulting from unagreed customer changes during a journey are charged separately. The rebooking fee is a flat €5.00 per transaction. Unless otherwise agreed, invoices are due within 14 days of receipt without deduction. No invoice fee is charged for amounts below €100.
§5 Cancellation
The customer may cancel at any time through the booking channels, taking account of delivery and processing times. PrimaFahrten GmbH charges the following flat cancellation fees: 20% up to 31 days before the booking start; 35% up to 14 days before; 50% up to 7 days before; 75% up to 3 days before; and 100% from the booking day if cancelled. The relevant time is receipt of the cancellation at PrimaFahrten GmbH’s business address.
Repeated cancellations or no-shows may lead to suspension or blocking after PrimaFahrten GmbH has considered the users’ legitimate interests. PrimaFahrten GmbH may withdraw before the service begins where extraordinary circumstances beyond its control arise; in that case the customer is entitled only to reimbursement of the booking expenses incurred. It may also terminate after the journey has begun where force majeure or unforeseeable circumstances prevent performance. PrimaFahrten GmbH remains entitled to the agreed price proportionately for services already provided.
§6 Liability
PrimaFahrten is liable under § 23 of the German Passenger Transport Act for damage up to €1,000, unless property damage is caused by intent or gross negligence for which PrimaFahrten GmbH is responsible. Contractual liability for damage other than bodily injury is limited to three times the transport price unless intent or gross negligence applies. Claims for non-contractual performance must be made within one month after the service has been provided.
§7 Transport rules
Passengers must behave in a way that protects the safety and order of operations and shows consideration for others. Instructions from driving staff must be followed. Seat belts are compulsory; smoking tobacco or e-cigarettes is prohibited; liquids must be carried only in sealable containers; distributing advertising, collecting, begging, or misusing or damaging vehicle equipment is prohibited. A ride may be refused or a passenger asked to leave the vehicle; in that case fares are not refunded.
Passengers should contact the driver immediately if they are injured or feel unwell during a ride; in emergencies drivers arrange medical help. Passengers should also report suspicious objects or behaviour.
§8 Lost property
Lost property must be handed to driving staff. Enquiries can first be made through the booking channels listed in §2. Found items are collected by PrimaFahrten and then handed to the Central Lost Property Office of the City of Berlin. Statutory provisions, including §§ 978 et seq. of the German Civil Code, otherwise apply.
§9 Data protection
PrimaFahrten GmbH, Freienwalder Str. 37, 13359 Berlin, Germany, is responsible for processing personal data in connection with its services. Please see our Privacy Policy. PrimaFahrten may communicate by email, SMS, WhatsApp messages and telephone for service-related purposes, for example after a ride has been booked, when the vehicle approaches the announced pickup point, or when it arrives there. Any communication costs incurred by users are borne by them.
§10 Jurisdiction
German law applies to this business relationship and all legal relationships between PrimaFahrten GmbH and the contracting party. The place of jurisdiction is the registered office of PrimaFahrten GmbH.
§11 Other provisions
Amendments or ancillary agreements require consent in text form, including email, fax or letter, unless these Terms provide otherwise. If individual provisions are invalid or void, the parties shall agree a replacement provision which comes closest to their intended economic purpose. The same applies to unintended gaps. The UN Convention on Contracts for the International Sale of Goods does not apply. Users may transfer rights or obligations only if agreed in writing or text form with PrimaFahrten. PrimaFahrten may investigate and pursue breaches of these Terms.
§12 Severability
If individual provisions of the contract are invalid or unenforceable, the remaining provisions remain unaffected.
Berlin, 19.09.2026
PrimaFahrten GmbH
Freienwalder Str. 37, 13359 Berlin