Disabled Transport Service Berlin

At a glance

Journey details

Have pick-up point, destination and time ready.

Mobility needs

Describe aids and access situation.

Individual check

Clarify special requirements before confirmation.

Accessible mobility for different journeys

The disabled transport service is for people who need a ride in Berlin that is adapted to their mobility. This includes private appointments, leisure trips, visits and journeys to work, an institution or medical appointments. The individual ride is planned around route, timing, aids and access. It is not a medical transport: unlike a medical ride, patient transport or an ambulance, see the comparison of a medical ride, patient transport and an ambulance. Residents of care homes will find the process on rides for care-home residents in Berlin. If you stay in your wheelchair during the ride, wheelchair details, boarding and securing are arranged via wheelchair transport in Berlin. If stairs lie between home and vehicle, the stair-chair service can be requested in addition.

Who is the service for?

A request is possible for passengers who need support during transport because of a disability or limited mobility. A personal wheelchair or walking aid can be taken into account. Which solution suits a specific ride is not assumed in general but clarified before confirmation, based on your details. Which requirements, such as a care level or disability marker, may apply to cost coverage is explained in care level and disability markers for medical rides. If no disability-related support is needed, a classic rental ride with driver may be the alternative.

Who can request the ride

The passenger can make the request, and so can relatives. Employers and workplace-assistance staff can also request a ride for an employee, for example for the journey to work or to an appointment during the working day. In every case, complete contact details, details about the passenger and all known mobility requirements matter. For regular journeys to work, see work rides in Berlin.

How a request works

1. You send the pick-up point, destination, date and preferred time.
2. You describe mobility aids, wheelchair, stairs, floor and any lift.
3. You mention an accompanying person, a return ride or recurring appointments.
4. PrimaFahrten checks the details and agrees the specific arrangement with you.

Narrow entrances, long paths between the entrance and the vehicle, and special pick-up points should also be mentioned.

Access, vehicle and safe transport

Vehicle access and transport are prepared to match the reported mobility requirements. PrimaFahrten provides door-to-door assistance, for example with walking, pushing a wheelchair, stairs, baggage or medical equipment. For wheelchair rides, boarding and securing are part of the individual arrangement; the guide wheelchair transport safety describes how this works.

We agree in advance where support should start and end: for example at the apartment, building entrance, reception, facility entrance or waiting area or another handover point. Where stairs require a stair chair or additional staff, this is assessed as a separate service.

Which wheelchairs can travel?

All wheelchair types can normally be transported. You can stay in your wheelchair if it is made for occupied transport and can be secured for the specific ride. Particularly heavy or large electric wheelchairs and long scooters are checked beforehand by dimensions and weight. We do not provide medical care during the journey. More about the equipment: Our vehicles.

PrimaFahrten has five licensed vehicles, converted Mercedes Sprinters. Depending on the vehicle configuration, several wheelchair users can travel together; the largest configurations provide up to six wheelchair spaces.

Accompanying people and recurring rides

Accompanying people can travel at no additional cost, as long as seats are available in the vehicle; include the number of people and any baggage in the request. Up to seven accompanying people can travel with their baggage, as long as seats are available. For recurring journeys, include the weekdays, times, period and requirements that stay the same. Workshop rides, school and work rides and medical rides are prepared according to their destination and schedule.

For a series of appointments, email is particularly practical, so that dates, documents and a cost estimate can be agreed clearly. A familiar driver is considered where operations allow, but cannot be promised.

Disabled transport service across Berlin

PrimaFahrten accepts requests from all twelve Berlin districts, including rides between districts. The district pages give guidance on the localities; the exact address and the actual building access always remain decisive. Berlin also runs its own voucher-based special transport service, operated separately from PrimaFahrten.

• Mitte, Friedrichshain-Kreuzberg, Pankow and Charlottenburg-Wilmersdorf
• Spandau, Steglitz-Zehlendorf, Tempelhof-Schöneberg and Neukölln
• Treptow-Köpenick, Marzahn-Hellersdorf, Lichtenberg and Reinickendorf

Frequently asked questions

Can I travel in my own wheelchair?

You can state your wheelchair in the request. Whether and how the specific transport is possible is agreed on the basis of your details.

Can I book a return ride?

In the request form you can choose outward and return journey and send the known times.

What does the disabled transport service cost?

Costs depend on route, time and individual requirements. PrimaFahrten prepares an offer for the specific request and does not promise a blanket reimbursement. Information about the separate, city-run special transport service Berlin, which PrimaFahrten does not operate, is in our guide.

Who can request a ride for me?

Relatives can request the ride for you. Employers and workplace-assistance staff can also request a ride for an employee. What matters is that contact details and mobility information are complete.

How quickly will I get an answer?

We normally answer new enquiries within one hour. At weekends and on public holidays it can take longer. If you need a ride at short notice, see Need a ride today?.

Can I have a familiar driver?

For recurring rides a familiar driver is considered where possible. We cannot promise it.

Is medical care provided during the journey?

No. We do not provide medical care during the journey. Our drivers hold the passenger-transport authorisation where required and have first-aid, securing and awareness instruction.

First-hand experience

Accessibility is not an abstract topic at PrimaFahrten. Our drivers are expected to notice different limitations, communicate respectfully and work out practical solutions for the specific ride together with our guests. How co-founder Nabeel's own experience as a wheelchair user shapes this approach is described on About PrimaFahrten.

Our vehicles and Who pays for the ride? explain equipment and costs. Short notice? See Need a ride today?.