Accessible mobility for different journeys
Mobility in focus
Plan access and mobility together
Share wheelchair, access and destination details when requesting a ride.
PrimaFahrten accepts requests from passengers who need transport adapted to a disability or limited mobility. This is a non-emergency chauffeur service; if you are unsure whether you need this kind of ride, patient transport or an ambulance, see the comparison of a medical ride, patient transport and ambulance. Private appointments, leisure activities, visits, work and scheduled medical appointments can be planned individually.
Details needed for the request
Provide the pickup point, destination, date and preferred time. Describe any wheelchair or walking aid, stairs, floor, lift, accompanying person, known return journey and any care level or disability marker that applies (see care level and disability markers for medical rides for how these affect eligibility). Narrow entrances, long paths between the building and vehicle, and special pickup points should also be included.
Door-to-door assistance
PrimaFahrten provides door-to-door assistance, for example with walking, pushing a wheelchair, stairs, baggage or medical equipment. The required support is coordinated from the details of the individual request.
We agree in advance where support should start and end: for example at the apartment, building entrance, vehicle, reception, facility entrance, waiting area or another handover point; for residents of a care home or similar institution, see rides for care-home residents in Berlin for how pickup is arranged with staff. Where stairs require a stair chair or additional staff, this is assessed as a separate service.
PrimaFahrten operates five licensed Mercedes Sprinters converted for wheelchair-accessible transport, with the wheelchair secured for the journey (see wheelchair transport safety for the legal requirements and preparation involved). Depending on the individual vehicle configuration, several wheelchair users can travel together; the largest configurations provide up to six wheelchair spaces.
Individual and recurring rides
Up to seven accompanying people can travel at no additional cost; include the number of people and any baggage in the request. For recurring journeys, include the weekdays, times, period and any requirements that remain the same. PrimaFahrten reviews the submitted details and coordinates the specific journey before confirmation. If your journey has no medical or disability-specific requirement, general rental rides with a private chauffeur are also available.
Email is particularly useful for recurring rides, documents and cost-estimate requests. A familiar driver can be considered where operations allow, but cannot be guaranteed.
Accessible transport throughout Berlin
PrimaFahrten accepts requests from all twelve Berlin districts, including rides between districts. The district pages list their localities and planning considerations; the exact address and actual building access remain decisive. Berlin also runs its own voucher-based special transport service for residents with disabilities, run by the Senate and separate from PrimaFahrten.
