These General Terms and Conditions (the "GTC") apply to the use of the services offered by PrimaFahrten.
§1 Scope
§1.1. The following terms and conditions apply to all of the PrimaFahrten GmbH provided services in the field of passenger transportation. With the booking of a service you accept them. This version of the terms and conditions can be found on our homepage and can be handed out in paper form at any time. The current version of the GTC applies to the conclusion of the contract. Deviating or contrary terms and conditions are only valid if they are accepted by PrimaFahrten GmbH.
§2 Conclusion of contract
§2.1. Offers of PrimaFahrten GmbH are subject to confirmation, as far as we do not bind ourselves to a certain to a certain period of time in the offer.
§2.2. The contract is concluded with the written or electronic order and the subsequent order and the subsequent written confirmation of PrimaFahrten GmbH comes into effect. An e-mail is accepted by the customer as a confirmation letter. PrimaFahrten GmbH does not check the correctness of single parts of the order like addresses, departure and arrival times. The customer is liable for the correctness of this information. The following information is required for the order:
- First name and Last name
- Desired departure time or arrival time and date
- Exact pickup address and destination address
- Notes on finding the pickup or destination address
- Need for assistance and/or stair assistance
- Number of accompanying persons
We accept the following booking channels:
- Booking by phone
- Booking via web form
- Booking via e-mail
- Booking via WhatsApp
- Booking via letter
§2.3. If the content of the confirmation deviates from the order of the customer, the customer shall be customer has a new contract offer, which he can accept within 10 days. The receipt of the confirmation by PrimaFahrten GmbH is decisive.
§3 Service
§3.1. With the conclusion of the contract, PrimaFahrten GmbH commits itself to the execution of the agreed transportation. For the fulfillment of the service, subcontractors can be used for the fulfillment of the service. A claim to the use of a certain vehicle does not exist. not.
§3.2. In the case of airport transfers, one boarding point is always considered to be agreed. Further arrivals require written confirmation and will be charged additionally.
§3.3. The agreed prices include the carriage of one piece of luggage up to max. 20kg and one piece of hand luggage per person. Baggage in excess of this must be announced in advance. A surcharge is levied for carriage. The Transportation is guaranteed only with a confirmation. Our drivers have the right to domicile and can refuse to carry an item at their own discretion.
§3.4. Accompanying persons must be registered at the time of booking.
§3.5. For children we have the necessary safety systems ready. A registration with information about the child's size and weight is therefore required. The legal representatives or accompanying persons and the child in the seat are the responsibility of the legal representatives or the accompanying persons taking part in the trip.
§3.6. Animals are not allowed in the vehicles without prior notification and only in certain cases. not allowed. Accompanying animals are allowed. Our driving personnel has the domiciliary right and may refuse to take an accompanying animal at their own discretion.
§3.7. The time of pick-up will be determined by PrimaFahrten GmbH up to 3 days before the start of the service unless this is already the arrival time specified by the customer at the time of the conclusion of the contract. If the customer wishes other departure times than the departure times specified by us, or if the departure is delayed due to the fault of we are not liable for the resulting delays in arrival. Likewise, we are not liable for damages caused by incorrect information provided arise.
§3.8. We are not liable for delays due to traffic congestion, extreme weather conditions, strikes and force majeure, unless they are due to intent or gross negligence of the negligence of PrimaFahrten GmbH.
§4 Prices and payments
§4.1. The price and payment method agreed upon when the contract was concluded shall apply. At cash payment, the full price for the outward and return journey is due.
§4.2. Additional costs that arise due to change requests by the customer during the trip and were not and which have not been agreed upon, will be charged additionally. The rebooking fee per transaction is a flat rate of 5.00€.
§4.3. For amounts less than 100€ an invoice fee of 10,00€ will be charged. Invoices are due 14 days after receipt without deduction.
§5 Withdrawal
§5.1. The customer can withdraw from the contract at any time (through all booking channels, taking into account the running and processing times). PrimaFahrten GmbH charges the following flat cancellation fees:
- Up to 31 days before the start of the order 20%
- Up to 14 days before the start of the order 35%
- Up to 7 days before the start of the order 50%
- Up to 3 days before the start of the order 75%
- From order day in case of cancellation 100%
The receipt of the cancellation at the operational headquarters of PrimaFahrten GmbH is decisive. Repeated cancellations or "no-show" incidents can, at the discretion of the PrimaFahrten GmbH and under consideration of the legitimate interests of the users lead to suspension or blocking.
§5.2. PrimaFahrten GmbH can withdraw from the contract before the beginning of the order, if extraordinary circumstances have occurred for which the company is not responsible. In this case, the customer is only entitled to compensation for the expenses incurred expenses of the booking.
§5.3. PrimaFahrten can terminate the contract even after the start of the journey if the performance of the services is due to force majeure, or due to unforeseeable circumstances such as war, riots, epidemics, obstructions by governmental authorities, road blockades or strikes, and work stoppages, for which he is not responsible or which are not caused by the customer or his accompanying persons. For the provided service PrimaFahrten GmBh is entitled to the agreed price also proportionally.
§6 Liability
§6.1. PrimaFahrten is liable on the basis of §23 Personenbeförderungsgesetzt for damage, as far as the damage does not exceed 1000 EUR, unless the material damage is due to PrimaFahrten GmbH is responsible for intent and gross negligence.
§6.2. The contractual liability of PrimaFahrten GmbH for damages that are not bodily harm is limited to three times the transport price, as far as there is no intent or gross negligence. gross negligence.
§6.3. The customer has to file his claims for non-contractual performance within one month after the performance of the service.
§7 Terms of transport
§7.1. During transportation, users must behave in a manner required by the safety and order of the company and by the and consideration for other persons. This can be specified by PrimaFahrten. The instructions of the driver must be followed. In particular, users must observe the following rules:
- Seat belts are mandatory.
- Smoking tobacco and e-cigarettes is prohibited.
- Liquids must only be carried in tightly closed containers.
- The distribution of advertising and other offers without permission is prohibited.
- Collecting and begging are prohibited.
- Misuse or damage to equipment or fittings on the vehicle is prohibited.
Otherwise, the ride may be refused or users may be asked to leave the vehicle. In this case the costs of the journey will not be refunded. The instructions of the driver must always be followed.
Users please contact the driver immediately if:
- you suffer injuries while driving or if you feel unwell while driving; in emergencies, drivers organize medical assistance.
- you observe suspicious objects or behavior.
§8 Lost & Found
§8.1. Lost property must be handed over to the driving personnel. The searcher can first contact PrimaFahrten under the channels mentioned in point 2. Found objects will be collected at PrimaFahrten and then handed in collectively at the lost and found office (collection at the Central Lost Property Office of the City of Berlin). In all other respects, the statutory provisions apply (§§ 978 BGB ff.).
§9 Data privacy
§9.1. PrimaFahrten GmbH, Freienwalder Str. 37, 13359 Berlin, Germany, is responsible for the processing of personal data of users in connection with the use of PrimaFahrten products. You can find the data protection notice here. PrimaFahrten communicates via email, SMS, messages via WhatsApp to the User's mobile device and, if applicable, via telephone calls for performance-related purposes. Users may receive a message in the following cases, among others: When
- a trip has been booked
- the vehicle is approaching the announced pickup location
- the vehicle has arrived at the designated pick-up location
to communicate with the customer on the occasion of a journey or to answer a customer inquiry. Any costs arising from the receipt of such messages shall be borne by the Users; the same applies to any costs incurred by the Users as a result of communication with PrimaFahrten.
§10 Jurisdiction
§10.1. For this business relationship and the entire legal relationship between PrimaFahrten GmbH and the contracting party shall be governed by the laws of the Federal Republic of Germany. The place of jurisdiction is the registered office of PrimaFahrten GmbH.
§11 Other regulations
§11.1. Supplements or ancillary agreements to these GTCs require approval in text form (e-mail, fax, also: letter post) in order to be effective, unless these GTCs provide otherwise. This shall also apply to the cancellation of this written form requirement. If individual provisions of these GTCs are invalid or void, they shall be replaced by provisions to be agreed upon between the parties with the content that corresponds to the invalid or void provision. invalid or void provisions as closely as possible. The same shall apply if the agreements contain unintended loopholes. The legal relationship between the parties shall be governed by German law, to the exclusion of the the UN Convention on Contracts for the International Sale of Goods. Users can only transfer their rights or obligations to another person if this is agreed in writing or in text form between PrimaFahrten and the users. PrimaFahrten is entitled to fully investigate violations against these conditions to the full extent.
§12 Salvatory clause
§12.1. Should individual provisions of the contract be ineffective or unenforceable, the remaining the remaining contents of the contract remain unaffected.
- The German version applies Berlin, 08.06.2023 PrimaFahrten GmbH Freienwalder Str. 37, 13359 Berlin