Care home rides in Berlin: journeys for residents
PrimaFahrten accepts requests from care homes, residents, families and responsible providers for medical appointments, therapy, hospital, family visits and events. The ride is planned for the individual person, even when the facility requests it.
Your ride profile
- Journey profile
- facility · relatives · provider
- Planning
- support and handover point agreed individually
- Request
- send route, timing, mobility needs and support as completely as possible.
How we prepare the journey
- You send us the start, destination, date, time and mobility details.
- We review the vehicle, access, mobility aids, companions and the specific route.
- Where needed, you receive an individual cost estimate.
- Once confirmed, the ride is firmly scheduled.
What we need before the journey
- Route
- exact start and destination addresses and relevant entrances.
- Mobility
- wheelchair, mobility aid, dimensions or weight for unusual models.
- Travellers
- companions and luggage.
- Appointment
- date, time, return journey and possible waiting time.
Handover at the facility
We agree in advance where our support should begin and end, for example at the apartment, the building entrance, the reception or the waiting area. Please therefore name a contact person at the facility and the meeting point.
We help with walking, push the wheelchair and carry luggage and medical equipment. If stairs require a stair chair or additional staff, we assess this separately; more under the stair-chair service.
Safe in the vehicle
We drive converted Mercedes Sprinters with a lift. Wheelchairs are secured with an appropriate multi-point restraint system on the vehicle floor. The belt is mandatory. If the wheelchair has its own belt, we use it and ask the passenger to wear it.
If it has none, we fit a three-point belt in addition. We can normally transport all wheelchair types. Particularly heavy or large electric wheelchairs are checked before the journey by dimensions and weight. We do not provide medical care during the journey. More about equipment and securing is on Our vehicles.
Occasions and matching pages
We plan rides to doctors and clinics as medical rides; for fixed appointments such as dialysis there are dialysis rides. If a resident is brought back from hospital, the page on rides after hospital discharge helps. For visits and events, senior rides fit. If several residents are to travel together, see group wheelchair rides.
Practical planning
Depending on the approved service and the billing route, direct billing with the care insurer (Pflegekasse) may be possible. We clarify beforehand which documents are needed. This is not a promise that every ride can be billed via a care insurer. A comparable billing pattern with the responsible provider applies to day support centre rides.
How can the journey be paid for?
- Self-payment
- Individual cost estimate before the journey is confirmed.
- Cost carrier
- Depending on the approved individual case, a cost carrier may be responsible.
- Billing
- We agree the documents needed and the billing route in advance.
Send us the key details of your journey. We will review the individual arrangement and get back to you with the next steps.
Request a ride
Frequently asked questions
Can relatives also request a ride for a resident?
Yes. PrimaFahrten accepts requests from facilities, residents, relatives or responsible providers. Please give the passengers, contact details and all known mobility requirements completely.
Does care staff or medical staff travel along?
PrimaFahrten does not provide medical care during the journey. A companion can travel along: accompanying people can travel at no additional cost, as long as seats are available in the vehicle. Include the number of people and any baggage in the request.
What applies to stairs in the building?
Give the floor, lift and steps at start and destination. If stairs require a stair chair or additional staff, this is assessed as a separate assignment. We do not promise feasibility across the board.