Wheelchair Transport in Berlin

At a glance

Describe the wheelchair

Include its dimensions and any special features in your request.

Clarify access

Describe the entrance, route to the vehicle and any stairs.

Planning the journey

Clarify requirements together before confirmation.

Travel to your destination in your own wheelchair

PrimaFahrten plans rides in Berlin for passengers who remain in their own wheelchair during transport. Boarding, wheelchair details, positioning and securing are coordinated for the individual journey. Other mobility needs can be included in a request for our accessible transport service.

What information about the wheelchair is important?

In your request, state the type of wheelchair, relevant dimensions and any special features you know about. Tell us whether you will remain in the wheelchair or whether a transfer needs to be discussed. Precise information is particularly helpful for powered wheelchairs and additional attachments. PrimaFahrten assesses the individual journey and does not make a general suitability promise for every wheelchair model.

From pick-up point to vehicle

1. Pick-up address, floor, elevator and route to the vehicle are described in advance.
2. The planned entry is coordinated based on the wheelchair and the access situation.
3. The wheelchair is positioned and secured for vehicle travel.
4. At the destination, exit and agreed handover point are taken into account.

If stairs cannot be negotiated in the wheelchair, you can also request stair assistance with a carry chair. Any transfer and the transport of the wheelchair must be clarified in advance.

Safety during the journey

Positioning the wheelchair and securing the passenger are part of preparing the individual journey. The solution that can be used depends on the wheelchair and the transport situation. PrimaFahrten does not make unverified promises about restraint systems, standards, weight limits or vehicle specifications.

Accompanying persons and regular wheelchair journeys

Mention any accompanying person in your request. Recurring rides can be requested as a series by providing the weekdays, times and consistent requirements, for example for work, a disability workshop, therapy or medical appointments. Relevant options include disability workshop rides and medical rides.

Collection throughout Berlin

Wheelchair transport can be requested from all Berlin districts. Even for a familiar address, provide the floor, lift and access information again whenever the conditions have changed.

Frequently Asked Questions

Do I need to describe the wheelchair in advance?

Yes. The more precise the information, the more reliably the individual transport request can be assessed.

Can an accompanying person travel?

Include this in your request. The accompanying person's journey will be clarified with the other ride details.

Are recurring journeys possible?

Yes. State the schedule, period, outward and return journeys, and recurring access conditions.

Experience with wheelchair mobility

PrimaFahrten grew from personal experience of the barriers encountered by wheelchair users. Read more about the founders and the company approach on About PrimaFahrten. You can also use our wheelchair transport safety guide to prepare your request.