At a glance
Describe the wheelchair
Provide its type, dimensions and relevant features.
Check access
Consider the route, entrance, lift and stairs.
Coordinate the ride
Clarify the specific transport before confirmation.
Why accurate wheelchair information is important
Wheelchairs differ in construction, size, weight and attachments. Before the ride, provide the wheelchair type, known dimensions, electrical components and any transfer requirements. Suitability cannot be confirmed reliably without this information.
Entry and access route
Planning includes the entire route from the building to the vehicle. Describe the floor, lift, steps, doors, courtyard and a suitable pickup point. If stairs need to be managed, add the stair-chair service to the request. Feasibility must be clarified in advance.
Secure wheelchair and passenger
In a designated wheelchair space, securing the wheelchair and restraining the passenger are separate tasks. German requirements include Section 35a StVZO and Section 21a StVO. PrimaFahrten does not make an unverified promise about specific vehicle equipment; the arrangement is checked before the ride.
Describe the wheelchair, attachments, entrance, floor, stairs and lift together before the ride.
Request checklist
- Wheelchair type and known dimensions
- Attachments, headrest or other relevant features
- Whether a transfer from the wheelchair needs to be discussed
- Access conditions at pickup and destination
- Requested accompanying person, return ride and recurring appointments
During the journey
Do not change the agreed positioning and securement arrangement without coordination. Report any change in wheelchair, health or access conditions before the next ride. See our wheelchair transport in Berlin for service details.
