At a glance
Health insurer
For rides to doctor and therapy.
Other payers
Integration assistance and others.
Private rides
Price confirmed before booking.
In short
Who pays for a ride depends on the reason for it. For rides to doctors and therapy the health insurer may pay. Who pays for rides to a workshop and to participation depends on the phase and the reason: Federal Employment Agency, integration assistance, youth welfare office, pension insurance or accident insurance.
In Berlin the school office mostly pays for school journeys. The care insurer's relief allowance can be used for recognised offers. You pay for private rides yourself. PrimaFahrten can bill directly with health and social insurers, public bodies, integration assistance, foundations and employers' liability insurers.
Conditions and documents apply in each case. PrimaFahrten does not guarantee reimbursement.
Who pays for what?
- Health insurer: for rides to doctor, clinic and therapy, if there is a prescription and the conditions are met. Depending on the reason, the ride needs approval beforehand. Explained in getting approval from the insurer. About the prescription: transport prescription and Muster 4. About the co-payment: cost coverage and co-payments.
- Integration assistance (in Berlin the participation service in the social welfare office): as a rule for rides to participation and to the work area of a workshop, if you cannot use public transport because of your disability and further conditions are met, for example no entitlement to the special transport service (sections 83 and 111 SGB IX). Explained in integration assistance and rides and workshop rides and cost responsibility.
- Federal Employment Agency: in the entry procedure and the vocational training area of a workshop (section 63 (1) SGB IX), in certain cases the pension or accident insurance instead. Travel costs are governed by section 73 SGB IX.
- Youth welfare office: can be responsible for children and young people with a mental disability, within integration assistance (section 35a SGB VIII).
- Accident insurance (employers' liability insurer): after a work accident (also on the way to work) or an occupational disease. Travel costs are governed by section 43 SGB VII.
- School office: for school journeys of children with special educational needs. There is no legal entitlement.
- Care insurer: the relief allowance can be used for recognised offers. Whether a ride service qualifies, clarify beforehand with the care insurer. See relief allowance and rides.
- Berlin special transport service: a public service for leisure rides with its own rules. What it covers is in the guide Berlin special transport service. PrimaFahrten is not the operator.
- Foundations: in individual cases. We have so far billed a foundation once.
- Self-payers: for private rides, for example to family, leisure and events.
How we handle costs
For private rides we confirm the individual total price before booking. It can change, for example through waiting time or surcharges. Where several surcharges apply, they can be combined. Cancellations are subject to our terms of use.
For recurring rides and requests to payers, an email is best. We check dates, pick-up point, destination and mobility needs, prepare a cost estimate on request and help you understand the application documents. Approval procedures often take about four weeks. Recurring rides can normally be set up until one day before the first ride.
Clarify beforehand
- Is there a prescription, a notice or a cost approval?
- Who is the payer, and which documents does it require?
- Is the ride one-off or recurring?
A request to us does not replace the payer's decision on cost coverage.
By Tobias A. Kreuzig, co-founder of PrimaFahrten GmbH
Published: 22 October 2026 · Last substantive update: 22 October 2026
Sources and further information
§ 63 SGB IX (German) · § 73 SGB IX (German) · § 83 SGB IX (German) · § 111 SGB IX (German) · § 7 SGB VII (German) · § 8 SGB VII (German) · § 43 SGB VII (German) · § 35a SGB VIII (German) · Berliner Ausführungsvorschriften Eingliederungshilfe (German)
