Accessible station transfer in Berlin: agree meeting point and luggage in advance

PrimaFahrten brings passengers with mobility needs to Berlin stations or collects them there. Hauptbahnhof, Südkreuz and other stations can be served by individual agreement. The transfer connects your home, practice or facility with your train journey; it covers the ride with us, not the train journey itself.

Your ride profile

Journey type

Station journey

Planning

An agreed meeting point inside the station is possible on request.

Request

Send route, timing, mobility requirements, companions and luggage.

Meeting point inside the station

On request we also meet passengers at a previously agreed point inside the station and help with luggage. The meeting point is agreed beforehand. The more precisely you describe it, the easier it is to find each other: give the train number, arrival time, platform, meeting point and your mobility needs. PrimaFahrten does not act on behalf of Deutsche Bahn.

Order help on the train and at the station from Deutsche Bahn

Help with boarding and alighting at the station and on the train must be ordered from Deutsche Bahn. Its mobility service can be reached at 030 65212888 (Monday to Friday 6 am to 10 pm, Saturday, Sunday and public holidays 8 am to 8 pm).

According to Deutsche Bahn you should register by 8 pm on the day before travel (as of 22 October 2026; Deutsche Bahn may change the times). We take care of the ride to and from the station and, by agreement, of your luggage.

Source: Deutsche Bahn, Accessible travel. As of 22 October 2026.

Arrival and departure

• You arrive by train: We agree in advance where we meet you and where the ride goes. State the train, planned arrival time and platform.
• You depart by train: State the departure time, pick-up address and meeting point.

The same kind of planning applies at the airport, see airport rides.

What we need before the ride

Route

Exact address in the city and the station, plus relevant entrances or lifts.

Mobility

Wheelchair, mobility aid, dimensions or weight for unusual equipment. We can normally transport all wheelchair types; details are on the wheelchair transport in Berlin page.

People and luggage

Companions and luggage.

Timing

Date, time, return journey and possible waiting time.

How we prepare the ride

Wheelchairs are secured with an appropriate multi-point restraint system on the vehicle floor. The belt is mandatory. If the wheelchair has its own belt, we use it and ask the passenger to wear it. If it has none, we fit a three-point belt in addition.

1. You send us the station, address, date, time and mobility details.
2. We review vehicle, access, aids, assistance and the specific route.
3. If needed you receive an individual cost estimate.
4. After confirmation, the ride is scheduled as binding.

If the journey continues

If the journey continues beyond Berlin, the connection can also be requested as a rehabilitation ride from Berlin or as a long-distance wheelchair ride from Berlin.

How can the ride be paid for?

Self-payers receive an individual cost estimate before the ride is confirmed. Depending on the approved individual case, a cost carrier may be responsible. We agree the documents needed and the billing route in advance. Details: Who pays for the ride?.

Frequently asked questions

Which stations do you serve?

Hauptbahnhof, Südkreuz and other stations, by individual agreement.

Will you meet me at the platform?

On request we meet passengers at a previously agreed point inside the station. Where exactly, we clarify with you beforehand.

Do I still need to register help with Deutsche Bahn?

Yes, for help on the train and at the station. PrimaFahrten does not act on behalf of Deutsche Bahn. Its mobility service can be reached at 030 65212888.

Can you carry luggage?

Yes, by agreement we help with luggage. State the amount in the request.