Recurring rides in Berlin: how we plan your series of journeys
PrimaFahrten organises recurring journeys for medical appointments, school, daycare, work and participation. Fixed planning makes everyday life easier, but it always stays tailored to the individual route, mobility needs and approval. This page explains the process that applies to all regular rides. The particulars of each destination are on the respective pages.
Your ride profile
- Journey type
- regular · individual or ongoing appointments
- Request
- email is especially useful
- Planning
- route, times and return journey agreed in advance
- Driver
- a familiar driver where possible
How we plan the journey
- Send dates, schedule, addresses and mobility details by email.
- We review the practical routing and prepare a cost estimate where needed.
- Documents and the billing route are agreed with you.
- Once approved or confirmed, the journey is entered into route planning.
What we need before the journey
- Schedule
- weekdays, period and known appointments
- Route
- start, destination and relevant entrances
- Mobility
- wheelchair, mobility aids, stairs or lift
- Billing
- cost carrier, approval or self-payment
Which appointments?
Regular rides can include dialysis, psychotherapy, respiratory or art therapy, physiotherapy, school, daycare, work, a workshop for people with disabilities (WfbM) or a day support centre. For rides to school or work, the overview School and work rides gives guidance. A ride that PrimaFahrten plans regularly is not automatically a formal series treatment (“Serienbehandlung”) under German health-insurance rules.
When can a series start?
Recurring rides can normally be set up until one day before the first ride. If the ride depends on an approval, approval procedures often take about four weeks. Please email us as early as possible: we review dates, pickup point, destination and mobility needs, prepare a cost estimate on request and help you understand the application documents.
Confirmed journeys are then entered into route planning.
Return journeys with a time buffer
If the return time is fixed, we plan it in directly. If the length of a treatment cannot be predicted precisely, we agree a realistic buffer rather than promising an exact pickup time that cannot be guaranteed. In the event of delays, we look for the fastest practical return ride, taking already planned onward journeys into account.
Changes, holidays and breaks
If days, times or pickup points change, let us know as early as possible. Changes count as confirmed only after coordination. Holidays, closure days and different appointments are part of the ongoing coordination. For recurring rides, a familiar driver can be considered where scheduling allows; however, we cannot guarantee a fixed driver assignment in every case.
How can the journey be paid for?
- Cost carrier
- Depending on the individual case and approval, a cost carrier may be responsible.
- Self-payment
- Individual cost estimate before the journey is confirmed.
- Billing
- We clarify the suitable billing route and the documents needed beforehand.
Who pays for which ride is explained on Who pays for the ride?.
Send us the key details of your journey. We will review the individual arrangement and get back to you with the next steps.
Request a ride
Frequently asked questions
How soon can a regular ride start?
Normally a recurring ride can be set up until one day before the first ride. If an approval is needed, expect about four weeks of processing time at the cost carrier.
What happens if an appointment is cancelled or moves?
Tell us about the change as early as possible. It counts as confirmed only after coordination. For appointments approved by a cost carrier, you should also clarify the change with them.
Is a regular ride automatically a “series treatment”?
No. A ride that PrimaFahrten plans regularly is not automatically a formal series treatment (“Serienbehandlung”) under German health-insurance rules. Whether and how costs are covered depends on the individual case.
Can I always have the same driver?
A familiar driver is considered where scheduling allows. It cannot be promised.