At a glance
Ask today
Phone or WhatsApp.
Checked case by case
Confirmed only after your request.
Around the clock
Reachable around the clock; at weekends the answer can take longer.
In short
Do you need a ride in Berlin today? Call us or write to us on WhatsApp. We are reachable around the clock. Whether we can take a same-day ride, we check case by case. So we can only confirm a ride for today after your request. We normally answer new enquiries within one hour; at weekends and on public holidays it can take longer.
How to request a ride for today
- Call or write: phone +49 30 526 556 19, mobile and WhatsApp +49 157 850 333 41.
- Tell us: pick-up point, destination, preferred time, wheelchair or aids, whether someone travels with you and whether you need a return ride.
- We check the ride: route, time, mobility needs and access to the building.
- You get our answer. If today does not work, we plan the next possible time with you.
What makes the check easier
- Details of the wheelchair if it is particularly heavy or large (for example an electric wheelchair). We check such wheelchairs by dimensions and weight.
- Stairs or lifts at the pick-up point and at the destination. If stairs are in the way, a stair-chair service is assessed as a separate service.
- A phone number where we can reach you.
- A short note on whether the return time is already fixed. If the length of an appointment is unclear, we agree a realistic buffer.
What we do not promise for today
We do not promise a ride for today before we have checked your details. For short-notice rides, route, time, mobility needs and access to the building all play together. If today does not work, we tell you the next possible time.
Payer and price for short-notice rides
Please clarify beforehand whether the health insurer or another payer pays for a ride. For rides to a doctor, hospital or therapy, the ride may need prior approval from the health insurer, depending on the occasion; see the guide on health insurer approval for medical rides.
Who pays is explained on Who pays for the ride?. For private rides we confirm the individual total price before booking; waiting time or surcharges can change it. More about our equipment: Our vehicles.
Better planned in advance
We prefer to plan recurring rides, for example to dialysis, in advance. This is normally possible until one day before the first ride; see regular rides in Berlin. For wheelchair rides see also wheelchair transport in Berlin.
Frequently asked questions
Can I get a ride today?
We can only say after your request. We check every ride case by case.
How quickly do you answer?
We normally answer new enquiries within one hour. At weekends and on public holidays it can take longer.
What is the best way to reach you?
Phone +49 30 526 556 19 or mobile and WhatsApp +49 157 850 333 41. You can also use the form on Request a ride.
What happens if today does not work?
Then we plan the next possible time with you.
By Tobias A. Kreuzig, co-founder of PrimaFahrten GmbH
Published: 22 October 2026 · Last substantive update: 26 October 2026
